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Privacy Policy

Last Updated: August 12, 2026

1. Introduction

Vinesha's Mane Attraction ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information. By using our website and booking platform, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you use our website and appointment scheduling system, we may collect the following types of personal information:

Full name — to identify you and personalize your experience
Email address — to send appointment confirmations, reminders, and important updates
Phone number (including mobile) — to send appointment-related SMS messages (with your consent) and to contact you about your appointment
Payment information — credit/debit card details processed securely through Stripe; we store only the last four digits and card brand
Appointment details — selected services, add-ons, date, time, and any notes you provide
Account information — if you create an account, your login credentials and profile data

2.2 Information Collected When Scheduling an Appointment

When you schedule an appointment through our booking system, we collect:

Your name, email address, and phone number
The services and add-ons you select
Your preferred appointment date and time
Any special requests or notes you include
Payment method information (processed via Stripe)
SMS consent information, if provided (see Section 8 below)

3. Phone Numbers and Email Addresses

We collect your phone number and email address to communicate with you about your appointments. Email is used for confirmations, reminders, cancellation notices, and follow-up communications. Your mobile phone number may be used to send SMS text messages related to your appointment, but only if you have provided explicit consent to receive such messages (see Section 8).

We do not share, sell, rent, or otherwise provide your mobile phone number, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

4. How We Use Your Information

We use the information we collect to:

Schedule, confirm, and manage your appointments
Send appointment confirmations, reminders, and scheduling updates via email and SMS (with consent)
Process payments for services and deposits
Notify you of cancellations, rescheduling, or changes to your appointment
Respond to your inquiries and provide customer support
Maintain records of your appointment history and preferences
Comply with legal obligations and protect against fraud
Improve our services and platform functionality

We do not use your appointment-related SMS consent to send advertising, promotions, coupons, or other marketing messages. Marketing SMS requires separate consent.

5. How Information Is Stored and Protected

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers managed by our platform provider. Payment information is processed and tokenized by Stripe, a PCI-DSS compliant payment processor — we do not store full credit card numbers on our systems.

While we implement appropriate technical and organizational safeguards, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but strive to protect your information using industry-standard practices.

6. Sharing of Information with Third-Party Service Providers

We share your information with third-party service providers only as necessary to operate our business and deliver services to you. These providers include:

Stripe — processes payments and securely stores payment method tokens
Twilio — sends SMS text messages related to your appointments (only with your consent)
Resend — sends transactional emails such as confirmations and reminders
Our platform hosting provider — stores application data and serves the website

These providers are contractually obligated to protect your information and are prohibited from using it for their own marketing purposes. We do not sell your personal information to any third party.

SMS and Mobile Information Exception

Notwithstanding the foregoing, mobile phone numbers, SMS opt-in data, and text messaging consent will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

Mobile information may only be disclosed to service providers that assist us in delivering our messaging services, such as our SMS platform provider, and only to the extent necessary to provide those services.

All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes.

7. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand how visitors use our platform. Cookies are small files stored on your device. You can control or disable cookies through your browser settings, though some features of the website may not function properly without them.

We may use analytics tools to collect aggregate, non-identifying data about usage patterns. This data does not personally identify you and is used solely to improve our services.

8. SMS / Text Messaging Data

If you provide consent during the appointment booking process, we may send SMS text messages to your mobile phone number. These messages are strictly appointment-related and may include:

Appointment confirmations
Appointment reminders
Scheduling updates
Cancellation notices
Other appointment-related communications

We do not share, sell, rent, or otherwise provide your mobile phone number, SMS opt-in data, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

Message frequency: You may receive approximately 1–8 SMS messages per appointment, varying based on appointment status changes (e.g., confirmation, reminders, updates, and cancellation notices).

Message and data rates may apply. You are responsible for any messaging charges from your mobile carrier.

Supported keywords: Reply STOP to opt out and unsubscribe, HELP for support and additional information, or START to resubscribe after previously opting out.

Your SMS consent is voluntary. Providing a mobile phone number and consenting to receive SMS messages is not a condition of any purchase or service. Your SMS consent is recorded with your appointment record and includes the date, time, phone number, the full text of the consent disclosure you accepted, and the source of consent. You may opt out of SMS messages at any time by replying STOP to any message. Opting out of SMS does not cancel your existing appointment — please use another method to contact us regarding your appointment.

For full SMS terms, please see our Terms & Conditions.

9. Your Privacy Rights

You have the following rights regarding your personal information:

Access — You may request a copy of the personal information we hold about you
Correction — You may request that we correct inaccurate or incomplete information
Deletion — You may request that we delete your personal information, subject to legal retention requirements
Opt-out of SMS — You may opt out of SMS messages at any time by replying STOP to any message
Withdraw consent — You may withdraw your SMS consent at any time by contacting us
Restriction — You may request that we limit the processing of your information in certain circumstances

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within a reasonable timeframe.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Appointment records and consent information may be retained for a period consistent with legal and regulatory requirements.

11. Contacting Us About Your Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to request access to, correction of, or deletion of your personal information, please contact us through the contact information available on our platform.

You may also withdraw your SMS consent at any time by replying STOP to any SMS message or by contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Material changes will be posted on this page.

By using our website and booking platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

Terms & Conditions

Last Updated: August 9, 2026

1. Acceptance of Terms

By accessing and using this website and appointment booking platform ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our Service. Your use of the Service constitutes your acknowledgment that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

2. Use of the Website and Appointment Scheduling System

Our platform provides online appointment booking services for hair styling and related services offered by Vinesha's Mane Attraction. The Service allows you to browse available services, select appointment times, provide your contact and payment information, and receive confirmations and reminders. You agree to use the Service only for its intended purpose of scheduling and managing appointments.

You must be at least 18 years of age to use this Service. By booking an appointment, you represent and warrant that you are 18 years or older and that all information you provide is accurate and complete.

3. Appointment Booking, Rescheduling, and Cancellations

3.1 Booking Process

Appointments are subject to availability. When you submit a booking request, it may be pending approval or automatically confirmed depending on the business's settings. You will receive a confirmation email once your appointment is confirmed. Please ensure your contact information is accurate so we can reach you.

3.2 Rescheduling

You may request to reschedule your appointment. Changes must be made within the specified modification window (typically 24 hours before the appointment) to avoid fees. Rescheduling is subject to availability and at the discretion of the service provider.

3.3 Cancellation by Client

Cancellations made within the specified cancellation window (typically 24 hours before the appointment) may be subject to cancellation fees. Late cancellations may be charged a percentage of the service cost. No-shows may be charged the full service amount. The specific cancellation window and fee percentages are configured by the business and displayed during the booking process.

3.4 Cancellation by Service Provider

The service provider reserves the right to cancel or reschedule appointments due to emergencies, illness, or unforeseen circumstances. In such cases, you will be notified as soon as possible and offered the opportunity to reschedule or receive a full refund.

4. Customer Responsibilities

As a customer using our Service, you agree to:

Provide accurate, current, and complete information when booking
Arrive on time for your scheduled appointment
Provide at least the required notice when cancelling or rescheduling
Communicate any allergies, sensitivities, or conditions relevant to the services
Respect the service provider's time and policies
Not engage in abusive, disruptive, or threatening behavior
Pay for services rendered, including applicable fees and charges
Maintain the confidentiality of any account credentials

5. Payment and Refund Policies

5.1 Payment Processing

All payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees to your designated payment method. A card may be kept on file for future charges, including cancellation or no-show fees, in accordance with the cancellation policy disclosed during booking.

5.2 Fees

The total amount charged includes the service cost, applicable add-ons, platform fees, and processing fees as displayed during the booking process. You will see the full price breakdown before confirming your appointment.

5.3 Deposits

The business may require a deposit at the time of booking confirmation. Deposit amounts and policies are disclosed during the booking process. Deposits may be non-refundable in certain circumstances as stated in the deposit policy.

5.4 Refunds

Refunds are processed according to our cancellation policy. Refunds for cancelled services will be credited to the original payment method within 5-10 business days. No refunds will be issued for no-shows or late cancellations outside the cancellation window, except where required by law.

5.5 Cancellation and No-Show Fees

Late cancellations and no-shows may be charged a percentage of the service cost as specified in the business settings and disclosed during booking. By providing a card on file, you authorize us to charge these fees if applicable.

6. Limitations of Liability

To the fullest extent permitted by law, Vinesha's Mane Attraction and its service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

Your use of or inability to use the Service
Any appointment that is cancelled, delayed, or rescheduled
Any results, outcomes, or reactions from services performed
Unauthorized access to or alteration of your data
Third-party service failures (payment processing, SMS delivery, email delivery)

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free.

7. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, images, service descriptions, and software, are owned by Vinesha's Mane Attraction or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without prior written permission.

8. Prohibited Uses

You agree not to use the Service for any of the following:

Providing false, misleading, or inaccurate information
Impersonating another person or entity
Booking appointments with no intention of attending
Interfering with or disrupting the proper functioning of the Service
Attempting to gain unauthorized access to the Service or its systems
Using the Service for fraudulent, illegal, or abusive purposes
Scraping, copying, or extracting data from the Service
Sending unsolicited or unauthorized communications
Using the Service in violation of any applicable law or regulation

9. SMS / Text Messaging Terms

By checking the SMS consent box during the appointment booking process, you agree to receive SMS text messages related to your appointment at the phone number you provided. These messages may include:

Appointment confirmations
Appointment reminders
Scheduling updates
Cancellation notices
Other appointment-related communications

SMS Terms & Conditions:

Message frequency varies depending on your appointments and communication needs.
Message and data rates may apply. Check with your carrier for details.
Reply STOP to any message to unsubscribe from SMS notifications.
Reply HELP to any message for assistance.
Opting out of SMS messages does not cancel an existing appointment. If you opt out of SMS, please use another available method (email, phone, or in-person) to contact us regarding your appointment.
Carriers are not responsible for delayed or undelivered messages.
Your mobile information, SMS opt-in data, and messaging consent will not be shared, sold, rented, or otherwise provided to third parties or affiliates for marketing or promotional purposes.

This SMS consent applies only to appointment-related communications. We will not use this consent to send advertising, promotions, coupons, or other marketing messages. Marketing SMS requires separate, explicit consent.

For more information about how we handle your SMS data, please see our Privacy Policy.

10. Privacy and Data Protection

Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy. By using the Service, you consent to the collection and use of your information as described in that policy.

11. Indemnification

You agree to indemnify and hold harmless Vinesha's Mane Attraction, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Service, your violation of these Terms, or your infringement of any rights of another party.

12. Changes to the Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. We will update the "Last Updated" date at the top of this page when we do. We will notify users of any material changes by posting the updated Terms on this page. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

13. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease. Any appointments scheduled may be cancelled at our discretion.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the service provider operates, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration where permitted by law, or in the appropriate courts of the applicable jurisdiction.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, our Privacy Policy, or your use of the Service, please contact us through the contact information provided on our platform.

You may also reach us regarding SMS consent, opt-out requests, or any privacy-related matters through the contact information available on our website.

By using this Service and booking an appointment, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

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